• Adjust your program to ISO 9001 and ISO 22000
  • Use correct criteria to close an NC
  • Statistical techniques under JURAN methods
  • Evaluate performance and establish improvements
  • Includes real practice sessions in the course


Provide the technical knowledge and criteria for the closure of a nonconformity through appropriate corrective action and the correct use of tools for root cause analysis and statistical tools based on Performance Evaluation and Continuous Process Improvement.


-Process improvement

-Phases of process improvement

-Performance evaluation

-Internal Audit – * nonconformities

-Management Review


-Nonconformity management process

-AC Responsibilities


-Phases of process improvement

-Types of Variation

-Common mistakes in process improvement

-Statistical tools and their usefulness in process improvement

-Root cause analysis


-Corrective action

-Decision making

-Practical sessions

-The participant receives a diploma for their full attendance at the session

-Proof of work skills DC-3 (STPS)

  • Time

16 hours

  • Schedule

Day 1: 9:00 am - 6:00 pm

Day 2: 9:00 am - 6:00 pm

* Consult place and date of availability


This is a 16-hour course based on the requirements of ISO 9001: 2015 and ISO 22000: 2018 for the implementation and maintenance of an appropriate Performance Evaluation and Improvement, using corrective actions and root cause analysis through tools quality or statistical methods referenced in Joseph Juran.

Suggested to

  • Process and quality analysts
  • Responsible for the Food Safety program
  • Production Supervisors
  • Responsible for the quality management program
  • Customer Support
  • Managers and Heads of Quality and Safety

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